Aviator Rules and Regulations in India

User Agreement Upon Registration

Creating an account constitutes full acceptance of these terms. Users who do not agree with any provision must refrain from using the platform’s services. The agreement takes effect from the moment registration is completed and remains in force for the duration of account use.

Eligibility and Participation Requirements

To use the platform, users must meet the following requirements:

• Be at least 18 years of age at the time of registration;
• Be located in a jurisdiction where accessing the platform is legally permitted;
• Provide accurate, complete, and current information during registration;
• Maintain only one registered account per person;
• Not act on behalf of a third party without proper legal authority.

Modification of Terms

The operator retains the right to amend these terms at any time. Updates will be published on the platform, and continued use of the services after changes are posted constitutes acceptance of the revised terms. Users are encouraged to read the current version of these terms regularly.

Responsible and Proper Use of Services

All users are expected to use the platform in good faith and in accordance with applicable laws. The following conduct is not allowed:

• Attempting to manipulate or exploit technical errors;
• Using automated systems, bots, or scripts to interact with the platform;
• Engaging in fraudulent activity related to account use or bets;
• Colluding with other users to gain an unfair advantage in any event.

Content Protection

All content on the platform, including text, graphics, software, and betting odds displays, is protected by applicable intellectual property laws. Reproduction, redistribution, or modification of any platform content without prior written consent is strictly prohibited.

Limitation of Liability

The operator’s liability is limited to the extent permitted by law. The platform shall not be held responsible for:

• Losses arising from technical failures or service interruptions beyond the operator’s control;
• Decisions made by users based on information available on the platform;
• Losses resulting from a user’s failure to comply with these general terms;
• Any indirect, incidental, or consequential losses related to account use.

Users bear full responsibility for their own decisions related to betting and account activity. These legal rights and limitations apply to all users regardless of their jurisdiction within India.

All financial operations on the platform are subject to the rules outlined in this section. Users must read and understand these provisions before initiating any deposits or withdrawals from their account.

Deposits

Funds must be deposited through the payment methods approved by the platform. The following conditions apply to all deposit transactions:

• Deposits must originate from a payment account held in the user’s own name;
• Minimum and maximum deposit limits may vary depending on the selected payment method;
• The platform does not accept deposits from third parties or anonymous sources;
• All deposits are subject to verification before funds are credited to the account.

Available Payment Methods

The platform supports a range of payment methods commonly used in India, which may include:

• UPI (Unified Payments Interface);
• Net banking;
• Debit cards issued by Indian banks;
• Select digital wallets approved by the operator.

The full list of available payment methods is displayed in the account’s cashier or payments section.

Withdrawals

Withdrawal requests are processed in accordance with the following procedures:

• Users may only withdraw funds to a payment method registered in their own name;
• Withdrawal requests are reviewed before processing and may be subject to verification;
• The operator reserves the right to request supporting documentation before releasing funds;
• Bonus funds and associated winnings may be subject to additional wagering conditions before withdrawal eligibility.

Transaction Limits and Fees

Current transaction limits are as follows:

• Minimum and maximum limits apply to both deposits and withdrawals and are specified within the platform’s payment section;
• The platform does not impose standard processing fees on standard transactions, though the user’s payment provider may apply its own charges;
• Users are responsible for any applicable bank or payment provider fees.

Processing Timeframes

Transaction completion timeframes vary by method:

• Deposits are typically reflected in the account within minutes of confirmation;
• Withdrawal processing times depend on the selected method and may range from a few hours to several business days;
• Delays may occur during identity verification or where additional documentation is required.

KYC and AML Verification

All users are required to complete identity verification (KYC) as part of the platform’s compliance obligations. Verification may be requested at registration or prior to processing any withdrawal. Required documents may include:

• Government-issued photo identification;
• Proof of residential address;
• Proof of payment method ownership.

Funds may be held pending verification. The platform’s AML obligations require that suspicious or unusual financial activity be reviewed and, if necessary, reported to the relevant authorities.

Cancellations and Suspensions

The operator reserves the right to cancel, suspend, or reverse transactions in the following circumstances:

• Where there is suspicion of fraudulent activity or policy violation;
• Where the user has failed to complete required verification procedures;
• Where regulatory or legal obligations require it;
• Where a technical error has affected the transaction.

The platform is committed to supporting a safe betting environment for all users. Responsible gambling principles are embedded in the platform’s operations, and a range of tools is available to help users manage their activity.

Self-Management Tools

Registered users in India have access to the following account controls:

• Deposit limits: Users may set daily, weekly, or monthly deposit caps to restrict the amount of funds added to their account within a defined period;
• Betting limits: Restrictions on the value of individual bets or total bets placed within a given timeframe can be configured;
• Loss limits: Users can define a maximum loss threshold within a specified period, after which further wagering on the account is restricted;
• Session time limits: Users may set limits on the duration of each active session;
• Self-exclusion: Users who require a break from gambling activity may apply for self-exclusion, temporarily or permanently restricting access to their account.

Risk Self-Assessment

The platform provides access to self-assessment tools that allow users to evaluate their own gambling behaviour. These are intended to help users identify patterns that may indicate problematic use.

Activating Responsible Gambling Features

To activate any of the tools listed above:

1. Log in to your registered account.
2. Navigate to the responsible gambling or account settings section.
3. Select the relevant tool and configure the desired limits or exclusion period.
4. Confirm the changes. Some adjustments may take effect immediately; others may include a cooling-off period as required by the platform’s policies.

Support Organisations and Resources

Users who are concerned about their gambling habits or require additional support are encouraged to contact the following organisations:

• iGaming Support India: Provides information and counselling for individuals affected by problem gambling in India;
• National Problem Gambling Helpline: Available for confidential support and referrals;
• Gamblers Anonymous India: A peer support network for those seeking help with gambling-related issues (www.gamblersanonymous.org).

Users may also seek assistance from a licensed mental health professional or counselling service in their area.

The platform operates in accordance with applicable Anti-Money Laundering (AML) and Counter-Terrorism Financing (CTF) standards. All users are required to comply with these obligations as a condition of account use.

Compliance Obligations

The operator maintains a formal AML compliance framework that includes:

• Adherence to applicable international and local regulatory AML standards;
• Internal procedures for identifying, assessing, and managing financial crime risks;
• Regular review and updating of compliance procedures in line with regulatory developments.

Know Your Customer (KYC) Procedures

As part of AML compliance, users must complete identity verification before accessing certain account functions. The KYC process includes:

• Submission of a valid government-issued photo identification document;
• Proof of residential address dated within the last three months;
• Additional documentation where required, based on the nature or volume of transactions;
• Verification of the payment methods used to fund the account.

The platform reserves the right to request further documentation at any point during the account lifecycle. Failure to provide requested information may result in account restrictions.

Transaction Monitoring

The platform employs ongoing monitoring of financial activity to detect patterns associated with money laundering or terrorism financing. Monitoring activities include:

• Automated screening of deposit and withdrawal patterns;
• Identification of unusual transaction volumes or frequencies relative to account history;
• Flagging of high-risk transactions for manual review;
• Cross-referencing of user data against relevant watchlists and sanctions databases.

Suspicious Activity

Where suspicious activity is identified, the platform is obligated to:

• Conduct an enhanced review of the relevant account and transactions;
• Suspend or restrict account activity pending investigation;
• Report findings to the appropriate regulatory or law enforcement authorities;
• Refrain from notifying the account holder where disclosure would compromise an ongoing investigation.

Account and Fund Restrictions

In cases where a violation is suspected or confirmed, the operator may take the following actions:

• Temporarily or permanently freeze funds held in the account;
• Restrict or suspend account access;
• Cancel pending transactions;
• Permanently close the account and retain funds subject to regulatory or legal direction.

Users whose accounts are subject to AML-related restrictions will be notified to the extent permitted by applicable law.

This section describes how the platform collects, processes, stores, and protects the personal data of users in India. Users are encouraged to read this policy carefully to understand their rights and the operator’s obligations.

Categories of Data Collected

The platform collects personal information through registration, account use, and interactions with platform services. Data collected may include:

• Full legal name, date of birth, and contact details provided during registration;
• Government-issued identification documents submitted for KYC verification;
• Payment method details and transaction history;
• Device information, IP address, and browsing behaviour on the platform;
• Communication records, including support enquiries and correspondence.

Purposes of Data Processing

Personal data is collected and processed for the following purposes:

• Account creation, authentication, and ongoing account management;
• Processing of financial transactions and verification of payment methods;
• Compliance with legal and regulatory obligations, including AML and KYC requirements;
• Detection and prevention of fraud, abuse, and prohibited account activity;
• Communication regarding account status, policy updates, and service-related notifications;
• Improving platform services through aggregated, anonymised usage analysis.

Data Storage and Retention

User data is retained for the period necessary to fulfil the purposes described above and to comply with applicable legal retention requirements. Following account closure, certain data may be retained for a legally mandated period before permanent deletion.

Security Measures for Data Protection

The platform applies appropriate technical and organisational measures to safeguard personal data, including:

• Encryption of data in transit and at rest;
• Access controls that restrict data access to authorised personnel only;
• Regular security audits and vulnerability assessments;
• Secure server infrastructure with ongoing monitoring.

User Rights

Users in India hold the following rights with respect to their personal data:

• Right of access: Users may request a copy of the personal data held about them;
• Right to rectification: Users may request correction of inaccurate or incomplete personal data;
• Right to erasure: Users may request deletion of their data, subject to the platform’s legal retention obligations;
• Right to restriction: Users may request that processing of their data be limited in certain circumstances;
• Right to data portability: Users may request their personal data in a structured, machine-readable format where applicable.

Requests related to personal data rights may be submitted through the platform’s designated contact channel. The operator will respond within the timeframe required by applicable law.

Protecting the accounts, data, and financial transactions of all registered users is a core operational priority of the platform. The security framework in place encompasses both technical systems and organisational practices designed to prevent unauthorised access and safeguard user information.

Account Security

Each registered account is protected through the following measures:

• Unique login credentials required for every session;
• Two-factor authentication (2FA) available to all users as an additional layer of account protection;
• Automatic session timeouts after periods of inactivity;
• Notifications sent to registered contact details upon login from unrecognised devices or locations.

Users are responsible for maintaining the confidentiality of their login credentials. Sharing account access with any third party is not allowed and may result in account suspension.

Data Encryption

All data transmitted between the user’s device and the platform is protected using industry-standard encryption protocols. This includes:

• SSL/TLS encryption applied to all data in transit;
• Encryption of sensitive user data stored in the platform’s systems;
• Secure handling of payment details in compliance with applicable data security standards.

Transaction Security

Financial transactions are processed through secure, verified payment channels. Security controls for transactions include:

• Verification of identity before processing withdrawal requests;
• Monitoring of transaction patterns to detect anomalies or suspicious activity;
• Restrictions on withdrawals to accounts not registered in the user’s name.

Continuous Activity Monitoring

The platform operates a continuous monitoring system that tracks account and network activity. This system is designed to:

• Identify and flag irregular login attempts or access from unusual locations;
• Detect patterns associated with account takeover or fraudulent use;
• Alert the platform’s security team to potential threats for immediate review.

Reporting Security Concerns

Users who identify or suspect any unauthorised access to their account or any other security concern are advised to:

1. Change their account password immediately.
2. Enable two-factor authentication if not already active.
3. Contact the platform’s support team through the official contact channel without delay.
4. Refrain from sharing any further account details until the issue has been reviewed and resolved.

The platform’s security team will investigate all reported concerns and take appropriate action in accordance with its internal security protocols.